ERGUNS RETURN/EXCHANGE POLICY
ERGUNS offers a 90 day return policy of all products purchased directly from ERGO online or in the ERGO store. All products returned must be UNDAMAGED & UNMODIFIED and need to include all accessories included in the original package (is. plug, hardware, etc.) To initiate your return, please click here to visit your My Account page. Or call Customer Service at 1-877-281-3783 x 200.
Customers must pay the shipping cost to return product**. Customers will need to enclose a note in any return shipment as to whether they are wanting an exchange or a refund of their money. Only Product’s original pricing and applicable sales tax will be refunded. Proof of purchase and restocking fee may be required.
If the product was purchased through a Distributor or Dealer, the customer will need to return the product directly through the store where the purchase was made. For Warranty information see below.
ERGUNS is a marketplace with many suppliers. Each supplier warrants to the original end user customer of its Products that its products are free from defects in material and workmanship. Supplier warrants to the original end user of its Products that Products that are damaged as a result of normal use will be replaced.
Supplier will, at its option, either repair or replace any part of its products that prove defective by reason of improper workmanship or materials. Repaired parts or replacement products will be provided by Supplier on an exchange basis, and will be either new or refurbished to be functionally equivalent to new.
If Supplier is unable to repair or replace the product, it will refund the current value of the product at the time the warranty claim is made. This limited lifetime warranty does not cover any damage to any Product that results from improper installation, abuse, misuse, natural disaster, abnormal mechanical or environmental conditions, repair, or modification. This limited lifetime warranty does not apply to any Products on which the original identification information has been altered, obliterated or removed, has been sold as second-hand or has been resold contrary to applicable law. This limited lifetime warranty covers only repair, replacement or refund for defective Products or for Products that are damaged during normal use. Supplier is not liable for, and does not cover under warranty, any costs associated with removing or installing Supplier’s Products. ERGUNS may require photographs and Proof of purchase from the original end user in order to initiate the warranty service. Supplier reserves the right to change the terms of the limited lifetime warranty at any time and without prior notice.
Please call Customer Service at 877-281-3783 x 200 to start your warranty claim. ERGUNS will provide an RMA and pay the shipping for all eligible warranty items that need to be returned.